My gynecologist, part of Gine4, has offices at HM Hospital Monteprincipe. It's always difficult to get appointments. When you do, you have to wait. This time I waited 1 hour to see the doctor. I was told to ask the nurse that works with my doctor for approx. wait time. She became defensive with me. When I entered to see my doctor she seemed unfamiliar with my case, didn't ask how I was doing with the new medication, and didn't apologise for the long wait. It's true, at this point I was angry and frustrated, so I wasn't very friendly, and literally walked out of her office. I'm sure the nurse told her what transpired and therefore, I am even more surprised of the treatment I received from this Gine4 Gynaecologist team, as I am also paying for the private insurance. Patient care is lacking. I hope this changes in the future. However, I'll be looking for another gynaecologist unless I receive some form of communication or follow up with my case. It's been 4 days and no one from Gine4 or HM Hospitales Monteprincipe has contacted me. *Update** the hospital responded to my review and asked that I email them. I did email them. No one has yet responded to my email. It's been almost 4 weeks. Conclusion: customer service is also very poor!