Review & Comment Policy

The Review & Comment Policy of Bookimed is an integral part of the Terms of Service. It describes how reviews and comments function on the website, as well as the rules that we apply to them.

We understand that choosing a medical center and doctor is a responsible decision. We collect the opinions of Bookimed patients about the hospitals and doctors they have used to ensure that users can make an informed decision by evaluating the clinics' pros and cons. After all, who better to inform others about the quality of medical care, staff, and facilities than those who have experienced it firsthand?

We also have a commenting feature on our website. This serves as a means for open communication between Bookimed patients and users who are choosing a clinic and doctor for themselves, Bookimed coordinators, and clinic representatives.

Please note that you can separately write comments about our service in the text block about Bookimed when leaving a review about your clinic visit, as well as using the following services:

Reviews on Bookimed Website

A patient or a patient’s attendant who has booked a clinic via Bookimed.com and received a medical service (diagnosis, treatment, online consultation) can leave a review on the website. All our reviews are assuredly written by real patients.

The reviews on this website reflect our patients' opinions, and we treat them with respect. That is why we publish each review in its entirety, whether it is negative or positive. Extensive, detailed, and honest reviews help users find the right clinic for themselves.

We always notify patients when a review has been posted on the website. Once submitted, the review can be edited or removed by contacting the Bookimed team — marketing@bookimed.com.

Reviews are sorted by the date they were written.

Comments on Bookimed Website

Any user, clinic representative, or Bookimed coordinator registered on the website can leave a comment on a review.

Users interested in medical services abroad and who want to learn more about Bookimed’s patient experience can ask questions under the reviews through comments. Clinic representatives and Bookimed coordinators typically answer patient questions or express their gratitude this way.

We always notify the owner of a review that their review has been commented on and invite them to respond to the comment.

Once submitted, a comment can be edited or removed by contacting the Bookimed team — marketing@bookimed.com.

It is important for us to create the safest possible environment for the users of our platform. Therefore, please do not publicly disclose any personal data that could identify a patient.

Please do not include patient data:

Name, surname, birth date, country;

Diagnosis;

Name of attending physician;

Date of arrival for treatment;

Treatment program;

Treatment results.

If a patient leaves a negative comment, clinic representatives can inquire about the cause of dissatisfaction. It is strictly forbidden to share any medical data with the public! Details of the treatment can be discussed in private correspondence, which will not be available to the general public.

Main rules for reviews and comments

We strive to make the content on our website as useful as possible for users and to ensure the freedom to express critical opinions. They carry value regardless of their emotional tone. At the same time, it is important for us to create the safest possible environment for users of our platform. That is why we have developed rules for posting reviews and comments on Bookimed.com.

Do not share personal information, either your own or that of others. We will attempt to hide email addresses, phone numbers, website addresses, social media pages, and confidential medical information.

We will also remove reviews and comments that we believe:

Are promotional;

Contain comments of a personal, political, ethical, or religious nature;

Contain profanity in any language, threats, and obscene remarks;

Incite hatred;

Incite to violate the law;

Are published for a fee;

Contain information about organ sales;

Contain personal data and confidential information of third parties (in particular users).

Bookimed is not responsible for the objectivity, validity, accuracy, or relevance of reviews and comments and does not guarantee the timely removal of reviews and comments that violate our Review & Comment Policy.