Michelle Ball
Feb 27, 2020
Consultant care is fabulous - cannot be faulted - however... Overdue excess fee of £130.00 (hardly the King's Ransom!) letters were addressed to my son (needless to say - not the person who was paying the bill!) - so I wasn't getting the reminders... then Admin person has the audacity to phone me at work to chase the money!!! Disgusted with the customer service I have been shown this afternoon! Literally disgusted! Such a shame as Mr Woods was so fantastic, it is always an admin person with a superiority complex that spoils the ENTIRE customer experience. So cross. If you want me to may the bill, address the letters correctly and maybe be polite when you call!!




