I had one of the most traumatic experiences of my life at this clinic. In March 2024, I went for a full-face laser treatment and during payment, the manager informed me there was a system error and that I had been charged 40 euros instead of the intended 100 euros. When I asked for clarification, she became rude and stated that "that's just the way it is." I explained that this was my fourth session, and for the previous three, I had only been charged 40 euros each. She retorted that it was my responsibility to have disputed the original price, knowing the cost and not claiming the full 100 euros because it was convenient for me. Aliya then threatened to charge me more than 100 euros. One doctor and four other office assistants were present and watched as Aliya accused me of being a thief. Aliya judged me based on my skin color, assuming that because I am black, I had purposely allowed the clinic to undercharge me. How can I be in charge of what the clinic charges me? On September 13, 2022, I was charged 110 euros, and on December 27, 2023, I was charged 40 euros. I scheduled my appointments on Doctolib, all listed under 'full face.' On April 18, 2023, I was again charged 40 euros. Everyone at the clinic witnessed Aliya embarrass and attack my character. I addressed the real issue: it was because I am black that Aliya felt entitled to yell and attack me. I defended myself by stating it might shock you, but black people are also French citizens, and if she was unhappy, she should find employment elsewhere. I am appalled by your response, continuing to lie that she tried to calm me down. I was there, and only one nurse pleaded with me not to file a complaint against the clinic, offering me a free laser session, which I declined. I know that if I were a white woman with blonde hair and blue eyes, Aliya would have never accused me of not wanting to pay the full price. I didn't want to escalate the issue to social media, but it seems necessary for everyone to know that your clinic does not respect black people. This experience was traumatic, and I will never forget what I endured.